Privacy Policy | Holistay

Last updated: 30 October 2023

Introduction

Welcome to holistay.gr, a user-friendly booking system dedicated to helping you find and reserve accommodation that suits your needs. At holistay.gr, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data. By using holistay.gr, you consent to the practices described in this policy.

Information We Collect

2.1. Personal Information

We may collect the following types of personal information when you use our platform:

Contact Information: Such as your name, email address, phone number, and postal address.
Booking Information: Details about your reservations, including dates, location, and accommodation type.
Account Information: If you create an account, we will collect your login credentials and other account-related information.
Payment Information: If you make a reservation, we will collect your payment details, including credit card information.
Communication Data: Records of any communication you have with us, including emails and messages sent through our platform.
Identification Information: In some cases, we may need to collect government-issued identification to verify your identity.

2.2. Non-Personal Information

We may also collect non-personal information such as your IP address, browser type, and device information. This information is used for analytics and to enhance your user experience on holistay.gr.

How We Use Your Information

We use your personal information for the following purposes:

To facilitate your bookings and reservations.
To provide you with customer support and respond to your inquiries.
To personalize your user experience and show you relevant accommodations and offers.
To improve and optimize our platform, services, and user experience.
To send you marketing and promotional materials if you have opted in to receive them.
To ensure compliance with legal requirements and resolve disputes.

How We Share Your Information

We may share your personal information with the following parties:

Accommodation Providers: We share your booking details with the accommodation providers to facilitate your reservation.
Service Providers: We may engage third-party service providers to assist us in providing our services, including payment processing and customer support.
Legal Compliance: We may share your information as required to comply with legal obligations or respond to lawful requests.
Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity.
Your Consent: We will share your information with third parties only if you provide your explicit consent to do so.

Security of Your Information

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is entirely secure, so we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have certain rights regarding your personal information, including:

The right to access, correct, or delete your personal data.
The right to withdraw your consent for data processing.
The right to object to the processing of your personal information.
The right to receive a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. Any significant updates will be communicated to you, and the revised policy will be posted on holistay.gr.

If you have any questions or concerns about this Privacy Policy or the use of your personal information, please contact us at info@holistay.gr.

Thank you for using holistay.gr. We value your trust and are committed to protecting your privacy.

holistay.gr
info@holistay.gr
Adelianos Campos 78, Rethymnon 741 50
0030 6969696969